Customer Engineer

Dirac is a world-renowned audio technology company and one of the hottest IT companies in Sweden on a mission to invent the future of sound. Our team of engineers and scientists deliver optimized sound solutions for mobile, automotive, residential and commercial environments, achieving dramatically improved sound quality and a shortened time-to-market. Many of the most respected and recognizable electronics manufacturers spanning the globe already use Dirac technologies in their products, including Harman, Huawei, OnePlus, OPPO, Xiaomi, Pioneer, Volvo, Rolls Royce, and many others. Dirac maintains its headquarters in Uppsala, Sweden and has representatives in Japan, USA, Korea, Germany and China. Dirac grows rapidly and the team in Uppsala currently consists of more than 60 people.

We are now looking for a driven Customer Engineer to join our Mobile – Customer Services team.

To ensure that our audio optimization software package is well adapted to the next generation of smartphones, we need a trustworthy software expert that can travel to Asia, primarily China, and work with our clients on-site for several weeks at a time.

As a Customer Engineer, you will have a unique and important role within the Dirac Mobile team. With your excellent troubleshooting and communication skills, you will act as a link between our clients, our local software support team in China, and our software developers in Uppsala. Your main tasks will include assessing our clients’ requests, conveying to them what is technically feasible and finally, breaking down their requirements into attainable goals for the Dirac HQ software development team. When you are not working directly with our clients, you will be contributing to our regular software development, staying updated with our latest code and providing extra software development resources.

Required qualifications

  • MSc in Computer Science or equivalent experience

  • 3+ years of experience in software development

  • Programming experience and proficiency in C and C++

  • Proficient in both spoken and written English

  • Willing and able to travel a lot

Desired qualities

  • Experience with DSP programming

  • Experience with Android development, Java and AOSP

  • Experience of agile development such as Scrum

  • Experience working with Git

  • Work experience with sound and audio technology

  • Proficiency in Chinese and/or Swedish language

This role is demanding and challenging, as you will often be working with technical limitations and highly demanding clients, but also creative and rewarding, as your work and ideas will be used by millions of smartphone users worldwide. We think this position would be a perfect fit for a tech-savvy, dynamic, communicative person whose personal interests may already include traveling and audio technology. If you’re curious about what working at Dirac is like, read what some of our team have to say here

Location

Working with our clients on-site in Beijing, Shanghai and Shenzhen will take approximately 30% of your time. The remaining time can be divided between our offices in Uppsala and Shanghai, but it’s safe to assume that you will need to spend a large portion of your time in Uppsala.

Since the position involves a lot of traveling, precise details about the employment will be discussed based on your situation. There is no hard requirement that you must live in Sweden. If you already live in or around China and can travel to Sweden for weeks at a time, that can also be a solution.

Candidates will be interviewed continuously, so we encourage you to apply as soon as possible. Please email your CV and cover letter in English to us at hr@dirac.com. If you have questions regarding the position, contact Rickard Åsén at rickard.asen@dirac.com.